Product Return Procedure: The Company will accept return of products along with relevant Customer Order Receipt, Product Return Form and related invoice within 30 days of its purchase. In case Ray Of Light Global Wellness Distributor returns product under 100% Satisfaction Guarantee, he/she will have the option to take Credit note (through which the Distributor can buy same or another product of the same value & RV Value) or Cash. If amount of refund in lieu of product returned is up to Rs. 1000, cash will be issued immediately. However, if amount exceeds Rs. 1000, Distributor will be issued amount in his registered bank account.

Product Return - Other guidelines/notes: This policy will apply on offer invoices as well as free product received under offer as follows – Ray Of Light Global Wellness Distributor returning products purchased under offer may take replacement of invoiced products or offer products with same or any other product/s of same value provided offer conditions are not affected otherwise Consultant will seize to get the benefit under the offer.

Condition	Period	Payment Saleable Product
Saleable Product	Within 30 days of purchase with Invoice Within 30 days of purchase without Invoice	Distributor Price Distributor Price Less taxes
Unsaleable	Within 30 days of purchase with or Without invoice	Distributor Price less taxes

Product Return Conditions

• The Distributor must return the product(s) to Ray Of Light Global Wellness Pvt Ltd or Branch.
• Period of return for products is calculated as the number of days from the Invoice Date, to the date of receipt at the Ray Of Light Global Wellness Pvt Ltd or Branch.
• Condition refers to the condition in which the stock is received back from the Ray Of Light Global Wellness Pvt Ltd Distributor as a return. The product can be ‘marketable’ or ‘unmarketable’ depending on the condition of the returned stock as assessed by the Returns executive at the Ray Of Light Global Wellness or Branch.
• RV adjustment of Products returned up till 25th of each month shall be processed in the same month. Total RV of the returned products will be deducted from the returning account.
• For Business tools return policy does not apply if open packs of literature and videos or other sales aids.
• Total returns cannot exceed the quantity appearing on the invoice.
• Taxes means all States, Central, VAT, GST Taxes levied in India.
• Saleable refers to products that are unopened and sealed.
• Unsaleable are products which have been partially used (25%).

Do’s of Distributor

• Direct Seller engaged in direct selling should carry their identity card and not visit the customer's premises without prior appointment/approval.
• At the initiation of a sales representation, without request, truthfully and clearly identify themselves, the identity of the direct selling entity, the nature of the goods or services sold and the purpose of the solicitation to the prospective consumer.
• Offer a prospective consumer accurate and complete explanations and demonstrations of goods and services, prices, credit terms, terms of payment, return policies, terms of guarantee, after-sales service.
• Provide the following information to the prospect / consumers at the time of sale, namely.
  • a) Name, address, registration number or enrollment number, identity proof and telephone number of the direct seller and details of direct selling entity.
  • b) A description of the goods or services to be supplied.
  • c) Explain to the consumer about the goods return policy of the company in the details before the transaction.
  • d) The Order date, the total amount to be paid by the consumer along with the bill and receipt.
  • e) Time and place for inspection of the sample and delivery of good.
  • f) Information of his/her rights to cancel the order and / or to return the product in saleable condition and avail full refund on sums paid.
  • g) Details regarding the complaint redressal mechanism
• Direct seller shall keep proper book of accounts stating the details of the products, price, tax and the quantity and such other details in respect of the goods sold by him/her, in such form as per applicable law.

Don’ts:

• Use misleading, deceptive and / or unfair trade practices.
• Use misleading, false, deceptive, and / or unfair recruiting practices, including misrepresentation of actual or potential sales or earnings and advantages of Direct Selling to any prospective direct seller, in their interaction with prospective direct sellers.
• Make any factual representation to a prospective direct seller that cannot be verified or make any promise that cannot be fulfilled.
• Present any advantages of Direct Selling to any prospective direct seller in a false and / or a deceptive manner.
• Knowingly make, omit, engage, or cause, or permit to be made, any representation relating to the Direct Selling operation, including remuneration system and agreement between the Direct Selling entity and the direct seller, or the goods and / or services being sold by such direct seller which is false and / or misleading.
• Require or encourage direct sellers recruited by the first mentioned direct seller to purchase goods and / or services in unreasonably large amounts.
• Provide any literature and / or training material not restricted to collateral issued by the Direct Selling entity, to a prospective and / or existing direct sellers both within and outside the parent Direct Selling entity, which has not been approved by the parent Direct Selling entity
• Require prospective or existing direct sellers to purchase any literature or training materials or sales demonstration equipment